Delving deeply into home, work, style and culture, Kinfolk promotes quality of life and connects a global community of creative professionals from London to Tokyo.
Since 2011, Kinfolk has become a leading lifestyle authority with a dynamic mix of print and online media, including a quarterly magazine sold in over 100 countries in four languages, daily posts on Kinfolk.com and bestselling books.
John Clifford Burns
Harriet Fitch Little
Christian Møller Andersen
STUDIO & PROJECT MANAGER
Susanne Buch Petersen
DESIGNER & ART DIRECTOR
For all customer service questions or comments, sales and distribution enquiries please email firstname.lastname@example.org
For advertisement inquiries, please get in touch at email@example.com
Which issue will my subscription start with and how many will I receive?
You’ll receive a total of four print magazines throughout your Premium Subscription, receiving a new issue each quarter. Due to our publishing schedule, print subscriptions will begin in the quarter following the one in which you subscribe, meaning that you will not receive the current issue. For example, if you subscribe while Issue Forty-Three is current, then the first issue you will receive will be Issue Forty-Four. Premium and Digital Subscriptions offer immediate access to Kinfolk.com.
What are the benefits of subscribing?
Subscriptions offer readers exclusive access to Kinfolk: you will always be one of the first to read a new issue. As a Premium Subscriber, you’ll get the magazine delivered to your doorstep four times per year at a reduced shipping rate. Plus, you’ll receive a complimentary set of notecards with your order. Digital Subscribers gain instant and unlimited access to the stories available on Kinfolk.com.
Do subscriptions auto-renew?
Yes, for your convenience, a Premium or Digital Subscription will automatically renew on the date that it is due to expire, which is set for one year after the date it was purchased. Should you prefer your subscription not to auto-renew, please contact customer support at firstname.lastname@example.org and include the name and email address associated with your subscription. This will allow us to manually prevent the payment from recurring, but allow the subscription to continue until the end of its duration. Be advised, successfully processed renewals are non-refundable. Gift Subscriptions will not auto-renew.
My subscription has ended. How do I renew?
If your subscription has expired due to cancellation or a payment failure, then you may log in and purchase a new Premium Subscription here or Digital Subscription here. Please note that it is currently not possible for customer support to manually extend or renew active subscriptions.
How do I cancel my subscription?
To cancel your subscription, please write to customer support at email@example.com with the name and email address associated with your subscription. We do not offer partial refunds, meaning your subscription will continue until the end of its duration and you may continue to receive issues of the magazine.
How do I change my delivery address?
You can update your address by logging into your account on Kinfolk.com. Unfortunately, customer support staff are unable to reroute any magazines that have already been shipped, so make sure to correct your details before the end of the quarter. If you do forget, we are happy to provide you with a replacement copy for an additional fee.
Can I track my subscription issues?
No. All subscription issues are dispatched by our distributor in the UK and are sent by standard mail, which is not trackable. Unfortunately, our customer support staff cannot provide shipping confirmation but can offer an estimated delivery timeframe depending on your location. You can contact our team by email at firstname.lastname@example.org.
What should I do if I don’t receive an issue?
Please write to email@example.com if you have not received the latest issue within a month of its release and customer support will assist you with your request. Be advised, all claims must be made within three months of the original forecasted delivery date; replacement issues requested outside of this window may be subject to an additional charge.
How soon can I expect my order?
We aim to process all orders by the next working day. Orders are fulfilled from distribution centers in the UK and US, and delivery times largely depend on the location of the intended delivery. Generally, deliveries take 2-5 working days within the UK; 1–2 weeks for orders within the US, Canada and Europe; and 4–8 weeks for international shipments, depending on your location and local customs procedures. Books and magazines are sent from different warehouses within the US and Canada; orders combining both will be sent separately.
Where does Kinfolk deliver?
Kinfolk ships worldwide. However, if you’re unable to locate your country in the list of shipping destinations at check out, then unfortunately we are unable to fulfill your order at present.
What are the different shipping costs?
You will be made aware of the shipping charge before submitting your order; shipping costs will be calculated during the checkout process after you have entered your delivery address. Be advised, however, that orders with delivery locations outside of the UK and North America may be subject to additional import duties and customs taxes levied by the country of destination. These charges are outside of Kinfolk’s control, and we ask customers to be aware that they are liable for all import duties, customs and local sales taxes. We advise you to enquire at your local customs office before placing an order.
Please note that the Art Prints are shipped worldwide on our behalf by ALIUM, using DHL Express from Denmark. Shipping confirmation and tracking details will be sent by email. Please note that all prints will be shipped separately if ordering multiple items.Some orders, particularly those outside the UK and US, may be subject to import taxes and VAT. All incurred charges are the responsibility of the buyer, as Kinfolk has no control over these. Any questions on customs policies must be made to your local postal service.
Can I make changes to my order?
Once an online order has been placed, it is automatically processed at an external distribution center and we are unable to make any changes to the order or amendments to your address. We advise you to review all details carefully before ordering.
What do I do if I receive a damaged item?
If your order has been damaged during delivery, please write to customer support at firstname.lastname@example.org and include a photo of the damage. Our team will assist you with your request as soon as possible.
How do I make a return?
We can offer a refund on any item, providing it is returned to Kinfolk within 14 days of receipt and in both its original condition and unopened packaging. Please note, however, that we cannot reimburse shipping costs from the original delivery nor the expense of returning the item. Please contact customer support at email@example.com with your intention to return and include your order number. All returns must be sent to:
Amagertorv 14B, 2.
Do I need to create an account to use Kinfolk.com?
An account is not required to browse Kinfolk.com or to read free-to-view content. To gain full access to all Kinfolk.com content, users must purchase a subscription and login to their account.
When an account is created, users agree that personal information such as their name and email address will be used to deliver the services requested. More information about how Kinfolk collects and processes personal data can be found in the Terms & Conditions.
Do you accept submissions for writing, photography, or styling?
Most of our published content is concepted and commissioned by our in-house editorial and creative teams, and produced by our network of international contributors. We are unlikely to accept unsolicited submissions and, due to the volume received, cannot respond to all pitches.
Is the media on your site copyrighted?
All content that appears on this site is the exclusive property of Ouur, ApS and/or contributors operating under licensing agreements with Kinfolk and is protected under international copyright laws. Content is not to be downloaded, reproduced, copied, stored, manipulated, projected, used or altered in any way, alone or with any other material, or by use of computer or other electronic means without the express written permission of Kinfolk. The use of any material as the basis for another creative concept is a violation of copyright.
Do you have a list of stockists?
Kinfolk is sold in over a hundred countries worldwide. You can pick up a copy in all good bookstores and newsagents.